Privacy Policy
How we collect, use, and protect your personal information
Last updated: 1 January 2026
Wave Cascade ("we", "our", "us") is committed to protecting your privacy and the privacy of any children whose information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wave-cascade.com or use our services.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Submit an enquiry form on our website
- Enrol a child in one of our programmes
- Contact us via email or other means
- Subscribe to our newsletter
This information may include:
- Your name and contact details (email address, postal address)
- Your child's name, age, and relevant educational information
- Payment information (processed securely through third-party providers)
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect certain information including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device information
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Process enrolments and deliver our educational programmes
- Send administrative information such as booking confirmations
- Send marketing communications (only with your consent)
- Improve our website and services
- Comply with legal obligations
3. Legal Basis for Processing
Under UK data protection law, we process your personal information based on:
- Consent: Where you have given clear consent for specific purposes
- Contract: Where processing is necessary to fulfil our services to you
- Legitimate interests: Where processing is necessary for our legitimate business interests
- Legal obligation: Where we are required to process data by law
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website and services
- Professional advisers including lawyers and accountants
- Regulatory authorities when required by law
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically:
- Enquiry data: 2 years from last contact
- Customer records: 7 years after last service
- Marketing preferences: Until you withdraw consent
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict processing of your information
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
8. Children's Privacy
Our services are designed for children, and we take their privacy seriously. We only collect children's information through their parents or guardians and use it solely to deliver our educational services. We never share children's information with third parties for marketing purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Wave Cascade
Suite 204, Enterprise House
47 Portland Street
Manchester M1 3LF
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.